Shipping & Returns
Where we ship
We currently ship within Singapore. Shipping to Malaysia and the rest of Southeast Asia is coming soon — if you'd like to order from overseas in the meantime, just contact us.
Shipping costs & delivery
- Free standard shipping on orders over S$40.
- A flat rate of S$3.90 applies to orders under S$40.
- Orders are processed within 1–2 business days. Standard delivery within Singapore typically takes 1–3 business days.
Every order is packed and shipped discreetly, with no product details visible on the outside.
Returns & exchanges
Because our products are intimate, hygiene items, we can only accept returns of unopened, unused pieces in their original, sealed packaging, within 14 days of delivery. Opened or used items can't be returned for hygiene reasons.
If your order arrives faulty, damaged, or incorrect, we'll happily replace it at no cost to you — just reach out within 14 days with a photo.
How to start a return or exchange
Email dnq.sg.biz@gmail.com with your order number and reason. For eligible returns, return postage is covered by the customer; for faulty or incorrect items, we cover it. Refunds are issued to your original payment method once we receive and inspect the item.
