Refund policy

Returns and refunds

Because our products are intimate, hygiene items, we can only accept returns of unopened, unused pieces in their original, sealed packaging, within 14 days of delivery. Opened or used items cannot be returned for hygiene reasons.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, we will replace it at no cost to you. Reach out within 14 days of delivery with your order number and a photo.

How to start a return

Email dnq.sg.biz@gmail.com with your order number and reason. For eligible returns, return postage is covered by the customer. For faulty, damaged or incorrect items, we cover it.

Refunds

Refunds are issued to your original payment method once we receive and inspect the item. Please allow a few business days for your bank or card issuer to process the refund.

Questions

Message us on WhatsApp at +65 9738 8680 or email dnq.sg.biz@gmail.com and we will be happy to help.